For better relationship management
The right CRM solution is much more than just good customer relationship management. It's a powerful tool that transforms all your business relationships and leverages them to better achieve your company's objectives. It's also a governance engine that streamlines your practices and reinforces their application within each of your teams.
Your new CRM will enable you to :
- Develop and promote an integrated approach to content creation and distribution
- Track your customers across different channels and mobile devices
- Work with more agile technology that gives us quick and easy access to data at all times
- Use industry best practices to support all your customer engagement processes
With Dynamics 365, you benefit from a central, organized and easy-to-access location to store data relating to your customers and prospects.
In addition to the data traditionally collected by you or your team when working with your customers, some data can also be imported from other sources, such as your accounting system or even various social networks such as Facebook or Twitter.
It's once you've collected this data that the power of Dynamics 365 is revealed. You can use the insights you gather from the data to manage your day, stay on top of what's going on in your team, and make informed decisions about how to support your customers and create a long-term relationship with them. Imagine, for example:
- be able to manage prospects and opportunities more effectively with your sales team
- see all your marketing opportunities, sales and customer service in one place
- access all your business information wherever you are, and work on the screen of your choice (modify your smartphone, for example)
- be able to call a customer for preventive maintenance on his machine before it even breaks down
All this becomes a reality when you switch to Dynamics 365 Customer Engagement. Your new CRM will enable you to :
- Track your customers across different channels and mobile devices
- Develop and promote an integrated 360-degree approach to content creation and distribution
- Work more agilely with your technology, giving you fast, easy access to data anytime, anywhere
Thanks to on-board artificial intelligence, every transaction is analyzed to better understand and predict customer needs. You serve them with personalized attention to build better relationships and increase your revenues.
Offer your customers a simplified, consistent customer care experience, whatever the method of communication. Integrated intelligence delivers faster, more personalized service and increases the quality of every interaction, putting your brand front and center.
With integrated intelligence from Dynamics 365 for Field Service, resolve service issues before they occur, reducing operating costs and providing positive on-site experiences.
Accelerate your growth by delivering profitable projects, on time and on budget through Dynamics 365 for Project Service Automation while increasing employee productivity.
Find and consolidate more sales-ready prospects and make more effective decisions by going beyond basic e-marketing. Develop and execute multi-channel campaigns, manage your events, increase collaboration with sales to maximize your marketing ROI.